MSI Sustainability

Stakeholders

Stakeholder groups and Concern Issues

MSI refers to the AA1000 Stakeholder Engagement Standard (AA1000 SES) 's influence, attention, responsibility, dependence, and multiple perspectives as judgment criterion. Meanwhile, we considers international sustainable development trends and operating needs, identifying seven types of stakeholders, including shareholders/investors, customers, suppliers, employees, media, government agencies and non-profit organizations.

MSI negotiates with the seven types of stakeholders through communication channels regularly and irregularly to understand and respond to the opinions of stakeholders; and further to stimulate diversified corporate social responsibility values and disclose information through the corresponding section of this report.

Stakeholder	Communication Channel	Frequency	Issues	Response	Engagement Results
Shareholder/Investor	Shareholder meetings Investor conferences Annual report MSI website Market Observation Post System CSR report	Annually Irregular Annually Irregular Irregular Annually	Company vision and governance Business operation overview Business performance Risk Management	The executive management team meets regularly every year Material information briefings Investor mail Investor service line	The management meetings Announcement of proposed Issuance of cash dividends on common share Announcement of proposed Issuance of cash dividends on common stock affairs Participate in Corporate Governance Evaluation Annual reports, financial statements, quarterly reports, and monthly revenues are uploaded to the investor relations section of the corporate website. Contact: Jade Hang / +886-2-3234-5599
Customer	Customer service website Customer satisfactory survey Internal contact person Service Center Social media 0800 Phone call service MSI CSR website	Immediate Irregular Office hours Office hours Immediate Daily(specific time) Immediate	Product liability and safety Customer service management Compliance Supply Chain Management	Customer audit Supplier Conference Project meeting and consultation RBA Online Community activities Physical store activities Specific issue questionnaire	Operation-related audit certification Irregular conference with communication RBA online information disclosure for customer query Community instant activities The questionnaire and issue reply Contact: Hotline: +886-800018880
Supplier	Green Product Management Supplier Conference Supplier questionnaire Onsite audit supplier/Supplier assessment	Immediate Irregular Annually Annually	Business operation overview Business performance Product liability and safety	Supplier audit Supplier Conference Specific issue questionnaire Project meeting	Irregularly audit suppliers and organize supplier meetings (as needed) Issue reply and information collection Project meeting with communication Contact: Maggie Chen / +886-2-3234-5599
Employees	Employee opinion box Employee EAP Mobile APP Enterprise information portal (EIP) Employee satisfactory survey	Immediate Immediate Immediate Immediate Irregular	Business performance Employee Benefits Employee Development Occupational safety	EAP hotline and mail ESH committee LOB/BU internal meeting Internal mail Employee satisfactory Survey	Feel free to give the opinion and make strategic adjustments and response To review the safety of employees' work environment To study employee activity satisfaction survey and develop employee requirements Contact: Wayne Chien / +886-2-3234-5599
Media	Press conference Press release	Irregular Irregular	Business operation overview Business performance Compliance	Media interviews Press releases Spokesperson public relations hotline and mail	Media interviews、inquiries and press releases Contact: Jade Hang / +886-2-3234-5599
Government	Government regulation requirements CSR report Market Observation Post System MSI investor information website	Immediate Annually Annually Immediate	Corporate governance Compliance Labor rights	Regular press releases to publish monthly revenues Questionnaire and interview	The company works with government agencies regularly and as needed in implementing and coordinating related programs. Press releases. The company plays an active role in trade associations to facilitate frequent interaction among members of the industry. Contact: Jade Hang / +886-2-3234-5599
Non-Profit Organization	Stakeholder questionnaire CSR websiter & mail Market Observation Post System MSI investor information website	Annually Annually Annually Immediate	Corporate governance Environmental management Compliance Labor rights	Questionnaire and interview Project meeting Relations with Associations Project collaboration	By applying for government subsidies or earmarked grants, the company forms academia-industry partnerships in specific fields with research institutions. Contact: Wayne Chien / +886-2-3234-5599